YOUR QUALITY RESOURCE TO PROSPERITY
Quality Resource having established reputation for its service quality, is a modern day contact center with a management of diverse professionals, who aim to achieve "Customer Service Excellence" for clients worldwide. Quality Resource is a premium Business Process Outsourcing firm. Our contact center is based on a business model that is geared towards providing high-quality services to the National & International clients through customer service excellence. Operating in Islamabad since year 2010, we presently provide quality outsourcing solutions to eminent conglomerates in Telecom Sector, along with a diverse client portfolio, worldwide – with expertise in Voice & Data.
WE ARE A HIGHLY 'CUSTOMER FOCUSED' SOLUTION PROVIDER
QUALITY RESOURCE IS COMMITTED TO DELIVER EFFECTIVE, QUALITY FOCUSED BUSINESS SOLUTIONS
Our approach is to build positive & long-term business relations, add value & provide high quality outsourcing solutions to our partners. Our management and talented workforce has been working with clients from multiple industries and provide a wide variety of service experience which can help most companies minimize their costs and constantly grow their revenues and market share. We understand that our motivated employees are the real asset.
As a strategic partner, we believe that success comes through achievement of ‘shared goals’. Our business approach is to add value & provide quality outsourcing solutions to build long term business relations with partner companies – enabling a win-win business process.
Excellent Service Level - Challenging KPIs - Perfect FCR - Unmatched Quality
2008 - 2018100%
WE STAY ON TOP OF OUR INDUSTRY BY BEING THE EXPERTS OF CUSTOMER SERVICE & RETENTION
"Congratulations on heading the group of crosswords in SPH, We appreciate your emphasis on quality as well."
"Babs (Deeds) is telling me that you (Quality Resource) really stepped up last week. We really appreciate the "Top Quality" work."
- Tom Slone
"It was good to be here at Quality Resource. The learning environment is pleasant."
- Naveeda Mehmood
Great work, very helpful.
Extremely fast delivery. Project was completed several days ahead of deadline. Great work!
Great designers! We love their work and will definitely work with "Quality Resource" again!
- Anna O'Connor
CONSISTENT - CONCISE - COMPLETE
- Mobile Number Porting for National Telecom
- Branchless Banking – Mobile Accounts
- Lead Generation Campaigns
- IT Services – Appointment Scheduling
- Sales & Collection, USA Islamic Banking
- Collections & Recovery Campaigns
- Brand Surveys & Opinion Polls
- Cold Calling & Sales
- Value Added Services – IVR Based
- Nationwide Calls for Visa Info
- Nationwide Appointment Setting For Visa Application / Information
- After Sales – Basic Inquiry Calls
- Video Transcription
- Technical Support
- Cross Selling & Upselling
- Tele-Medicine (Doctor’s Helpline)
- IT Support for SharePoint
- Data Entry
- Data Refining & Enrichment
- HR – Recruiting & Selection
- IT Chat Support
- Data Validation
- HR Outsourcing