YOUR QUALITY RESOURCE TO PROSPERITY
Quality Resource having established reputation for its service quality, is a modern day contact center with a management of diverse professionals, who aim to achieve "Customer Service Excellence" for clients worldwide. Quality Resource is a premium Business Process Outsourcing firm. Our contact center is based on a business model that is geared towards providing high-quality services to the National & International clients through customer service excellence. Operating in Islamabad since year 2010, we presently provide quality outsourcing solutions to eminent conglomerates in Telecom Sector, along with a diverse client portfolio, worldwide – with expertise in Voice & Data.
WE ARE A HIGHLY 'CUSTOMER FOCUSED' SOLUTION PROVIDER
SERVED MULTIPLE CONGLOMERATES
Quality Resource Team maintains challenging KPIs & assures performance efficiency in Operations, making us a valued partner to our clients. This is helping many companies achieve a higher level of performance by transforming the way they handle their core business activity. Our reliable business processing solutions focus on high-end operational processes and help companies save major costs – while focusing on their prime functions.
As a strategic partner, we believe that success comes through achievement of ‘shared goals’. Our business approach is to add value & provide quality outsourcing solutions to build long term business relations with partner companies – enabling a win-win business process.
Excellent Service Level - Challenging KPIs - Perfect FCR - Unmatched Quality
2008 - 2018100%
WE STAY ON TOP OF OUR INDUSTRY BY BEING THE EXPERTS OF CUSTOMER SERVICE & RETENTION
"Congratulations on heading the group of crosswords in SPH, We appreciate your emphasis on quality as well."
"Babs (Deeds) is telling me that you (Quality Resource) really stepped up last week. We really appreciate the "Top Quality" work."
- Tom Slone
"It was good to be here at Quality Resource. The learning environment is pleasant."
- Naveeda Mehmood
Great work, very helpful.
Extremely fast delivery. Project was completed several days ahead of deadline. Great work!
Great designers! We love their work and will definitely work with "Quality Resource" again!
- Anna O'Connor
CONSISTENT - CONCISE - COMPLETE
- Mobile Number Porting for National Telecom
- Branchless Banking – Mobile Accounts
- Lead Generation Campaigns
- IT Services – Appointment Scheduling
- Sales & Collection, USA Islamic Banking
- Collections & Recovery Campaigns
- Brand Surveys & Opinion Polls
- Cold Calling & Sales
- Value Added Services – IVR Based
- Nationwide Calls for Visa Info
- Nationwide Appointment Setting For Visa Application / Information
- After Sales – Basic Inquiry Calls
- Video Transcription
- Technical Support
- Cross Selling & Upselling
- Tele-Medicine (Doctor’s Helpline)
- IT Support for SharePoint
- Data Entry
- Data Refining & Enrichment
- HR – Recruiting & Selection
- IT Chat Support
- Data Validation
- HR Outsourcing