SIMPLE & STRAIGHT - SUPERB CUSTOMER SERVICES

 

CALL ANSWERING IS A QUALITY CONCERN..


Professionally Handling calls on behalf of a company,
is not a job that can be done by many. While outsourcing, consider only the most reliable teams for your company that assure customer satisfaction while maintaining your company image that you have long worked for Quality Resource.
 

Quality Control Unit


With our team of professionals answering calls - with a smile, you will find yourself and your customers satisfied. Our agents have gone through the customer services training programs by Quality Resource Trainers.
Having served multiple Telecom companies, our Quality Control Unit Team live monitors calls & sample check the recordings to assure maintained Service Levels at all times. This helps our operations team stay on top of their expected performance levels.
With Quality Resource Contact Center, your customer base can enjoy continued customer satisfaction on each live contact with a high FCR ratio.

Smooth & Cost Effective Solutions


Having served various conglomerates & visa service providers, Quality Resource is your ideal choice for outsourcing your operations for smooth and cost-effective operations, with a high return on this business decision. Would you like to see a quote where the quality’s KPIs are as high as 90%, even with excess call traffic in the peak hours?

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Seamless IT Infrastructure – Vigorous Training – Great Customer Service

QUALITY FOCUS – CUSTOMER SERVICE SUCCESS


In the competitive market today, the essence of retaining a customer lies in providing world-class customer services & meeting commitment deadlines.
Long term outsourcing success of an organization is driven by its integrity, ingenuity and uncompromising service quality. Our management approach is based on these principles of success by ensuring the highest standards of customer service, access to information & assuring customer satisfaction.

COMPLAINT HANDLING

Making the customer ‘FEEL HEARD’ is the key to getting him back to a happy state again - after the complaint call has been well handled.
One of the most critical communications in business is held at the complaint line for established for your entire customer base. Call Center Team is the facing front (force) of a company and certainly, is the first point of contact for your customer base.
A yelling, screaming or a crying customer could be a nightmare for an inexperienced agent & staff.
On a complaint helpline, such are the customers that need to be handled well with care, agility and spontaneity. Coming up to the expectation of an annoyed customer is a task that needs patience, tele-dexterity & soft skills.

At Quality Resource, Complaint Handling has always been catered with the best of resources. Our approach is to assure plenty of listening in each live contact by our experienced agents, where the customer truly feels heard. Our Team is well trained and thus hold a significant grasp on product/service information. This helps us serve as a key player for the outsourcing companies by working closely as a “strategic partner” with our clients.

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MVAS & PROFILING

We continue to work on competitively enhancing the market image of our partner organizations and help them gain a competitive advantage while they focus on their core business functions & market dynamics. Telecom Enterprises operating in the global market are well aware of the importance of data – and through it, Customer Profiling. The activity of Customer Profiling, Information collected & its analysis has helped huge companies gain a substantial share of their revenues (from various Mobile Value Added Services - MVAS). This process has been proven to be a huge success and has helped companies design their 3g and 4g based platforms for their millions of telecom subscribers in Pakistan.
Product developers have long been working with customer profile in order to design new service, based on the customer choices. Profiling of customers is a great step by a company to assure future success & business.
Over the last seven years, we at Quality Resource have been assisting multiple telecom companies in the process of profiling their customers & their choices. With challenging KPIs and high call volume, Quality Resource has exceeded the expectations of its client, giving boost to our business reputation today.

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CUSTOMER PROFILING & PRODUCT DEVELOPMENT

Product developers have long been working with customer profile in order to design new services, based on the customer data, and their preferred choices. Profiling of customers is a great step by any company to assure future business & success.
Over the last nine years, we at Quality Resource have been assisting multiple telecom companies in the process of profiling their customers. With challenging KPIs and high call volume, Quality Resource has exceeded the expectations of its client, giving a boost to our business reputation today.
CUSTOMER HELPLINE & SUPPORT

Expertise in project execution & setting of right (Operations) Service Levels help us deliver, even on the most challenging of campaigns. Quality Resource brings you over 30 years of the collective experience and has set call center KPIs / standards for Pakistan’s most eminent Telecom companies.
At Quality Resource Contact Center, our professional team of call center representatives pay attention to detail, assures great listening and displays commendable customer service skill at all times in a call. Our biggest asset is; Our Human Resource.
The Supervisors assures the right team blend among the workforce combined with professionalism and dedication that helps us stand out in marketplace. We simplify the complexity of systems, helping businesses achieve a higher level of productivity and performance by transforming the way they handle their business operations.
May it be a backend support for software, order taking, appointment calls or vendor helpline, Quality Resource is your right choice - Providing you with customized Service Levels @ Affordable Costs for your business.


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SIMPLE & STRAIGHT - SUPERB CUSTOMER SERVICES


Our Human Excellence Department categorically hires candidates through a meticulous hiring process and board interviews. All employees are provided comprehensive orientation and pertinent training programs to assure high performance groups that consistently meet expected performance & exceed expectations.

Valuable Services

The partnership with QR is a great decision. It assures that your customers are fully attended.

Customer Satisfaction

Our clients recommend us & trust us with their invaluable customer base completely.

SINGLE SOURCE FOR INBOUND & OUTBOUND HELPDESK SERVICES


Quality Resource Contact Center can be a single source for inbound and outbound helpdesk services – a source that banks and large financial institutions can rely on. We provide:


  1. Dedicated and Custom-Tailored Services, Which are Easily Adaptable
  2. Processing Solutions That Increase Efficiency and Availability
  3. Decrease Costs
  4. Reduce Errors
  5. Enable New Service Offerings
  6. Added Value to Your Customers
  7. Complement Your Existing Technology Investments – All While Enhancing Your Customer Service.