Mr. Nabil Rasheed is a Business Consultant with 18 years of experience in launching and optimizing projects in Customer Service, CRM, Sales, and eCommerce. With a background in IT and Telecom, he specializes in performance management and productivity. As an outsourcing partner, he has helped businesses meet tough KPIs and quality benchmarks. Through his writing, Mr. Rasheed shares insights to help businesses grow and thrive.