Customer Services

Customers switch fast. Assuring that the best possible customer services are available to your customer base is the key to your future success. Usually, a Call Center is the first point of contact for customers & clients. May it be morning, evening or an hour of the night, this key communication channel must always be ready-to-cater to a large number of customer calls, which is often found to be challenging by companies. Particularly so, when there is a bunch of angry customers with multiple regular ones.
The essence of retaining a customer lies in providing world-class customer services & meeting committed deadlines. Vigorous training and effective floor management at the Quality Resource facility ensures provision of the highest standards of customer services and achievement of operations’ KPIs. By giving out timely & accurate information, our team members deliver performance & exceed the customer expectations.

Contact Center Services

At Quality Resource, our representatives pay attention to details, assure great listening, and display commendable customer service skills throughout the calls. QR guarantees that the right team blend is available for your project that is what makes us stand out in the marketplace today.
  • Customer Service 24/7
  • Inbound Call Answering
  • Order Taking & Reservations
  • Live Chat Support – 24/7
  • Dedicated Virtual Secretary
  • Mobile Value Added Services
  • M-VAS / Customer Profiling

Executed Projects

  • Mobile Number Portability for Telecom Sector
  • Branchless Banking – Mobile Accounts
  • Lead Generation Campaigns
  • IT Services – Appointment Scheduling
  • Sales & Collection, USA Islamic Banking
  • Collections & Recovery Campaigns
  • Brand Surveys & Opinion Polls
  • Cold Calling & Sales
  • Value Added Services – IVR Based
  • Nationwide Appointment Setting For Visa Application / Information
  • After Sales – Basic Inquiry Calls
  • Cross Selling & Upselling
  • Tele-Medicine (Doctor’s Helpline)
  • Directory Services
  • Video Transcription
  • Technical Support
  • Legal Transcription
  • Medical Transcription
  • Data Entry
  • IT Support for SharePoint

Let's Work Together

We are a dedicated team of professionals that brings brilliant ideas to the table and provide the execution in a combined great experience.
With an Outta the Box approach, our Production Team stays innovative, creative & is consistently generating the desired results for our valued clients & partners.
Email us and get started!