QUALITY IS THE KEY ELEMENT
Quality is the Key element.
For decades, Lead Generation has been a great source of acquiring customers for the large, medium & small enterprises – equally. With your product launch around the corner, you must come up with the best channel to tab the market alongside the goal to acquire the customers – from the masses.
One of the greatest contributors to Lead Generation & Cold Calling is the identification of the target market where revenues can be at their optimum. Quality Resource Contact Center has been helping companies from United States, Canada & United Kingdom in generating more business.
With our strong Quality Assurance department @ of Quality Resource, all leads are well-checked, where we have freshly pre-qualified the customers. We Assure - Our Partners enjoy a higher lead conversion ratio for all their campaigns with us.
We offer a Test & Taste trial period for our esteemed new clients to know why we Stand Out from the rest. Please email us or simply call our representative at 630-449-2418
In this fast moving world, the courteous act of taking an ‘appointment to meet’ has long been a part of the global society. May it be Asia, the Americas, Europe or Australia, this mannerism stands its ground everywhere. You & your entity must starve to make the best impact possible. May it be a Business-2-Business or a Business-to-Customer call, contacting your customer for the first time is a point where our team assures your image, while doing their best for the customer on each live contact. It can be seen since decades that already set appointments have a high percentage of show ups. You can make a huge impact on your Sales & thus, your business revenues. We have served a diversified client base for appointment setting which includes appointments for Clinical check-up, Real Estate, IT & Web-Development, Loans, Stand-up Comedy Shows and more. Yet, Quality Resource simply stands out from the rest – with its Conversion / Success Ratio.
UPSELLING & CROSS SELLING
With good relationship building, the price becomes secondary for the customer.
Our professional team of specialists possesses the right blend of Sales and customer Service skills, incorporated in their soft skills training program, while their joining at our call center facility. Our focus stays on the Customer – while assuring the best of relationship building skills. Telecom Industry has been relying on its Value Added Services for quite some time. With an emergence of mobile technological advancement, new products have been developed to attract and retain the customers. Quality Resource has been a part of a few largest telecom companies and have been supporting to design multiple up selling and cross selling campaigns for various products, that include, e-Banking Mobile Accounts, Mobile Number porting, upselling for contracts & pay-as-you-go packages. Art of cross selling has been the key factor for telecom companies to survive and profit under such severe competition as well.
We offer a Test & Taste trial period for our esteemed new clients to know why we Stand Out from the rest. Please email us or simply call our representative at 630-449-2418.
BANKING PRODUCT (MORTGAGE)Quality is the Key element.
Sales Teams @ Quality Resource, have a proven track record of success with financial products, particularly in the United States. We have generated over 100 pre-qualified leads per day with an excellent lead-to-application average. We specialize in the following:
• Home Equity Loans, • Refinancing, • Home Improvement & Repair, • Credit Repair, • Debt Consolidation
Home Equity Loans
Home Improvement & Repair
BANKS, CUSTOMER SERVICE & CALL CENTER
The number of banks outsourcing its services to call centers is multiplying along with the continuing growth of global call center industry. The Call center agents professionally handle inquiries made by the bank’s clients’ and customers and deal with complaints logged & more.
Banks are outsourcing to call centers a variety of bank transactions including checking of accounts and loans, account management and processing of reports of lost ATM and credit cards. Such solutions of outsourced call center services are complemented by internet banking / CRM for smooth operations. Many of the functions performed in bank branches are now done online or through a customer service agent on helpline / phone.
Bank call centers use a combination of database and administration systems to do their job. As technology has improved, the risks in security are now minimized, making the outsourcing of services to call centers inviting to a greater number of banks and other lending companies.
Financial institutions such as banks, credit card companies, brokerage firms, mortgage and leasing companies, in the wake of the information age and amidst the development of quickly emerging technology, are offering customers and employees services, which make their transactions more efficient, convenient and therefore, more attractive.
Quality Resource Contact Center offers dedicated banking helpdesk services which increases the efficiency and convenience of your organization / company, by providing constant live customer support availability 24/7/365 offering a variety of services for customers ranging from simple financial transactions to credit analysis and account processing.
Our experience with clients in the past has shown that our inbound and outbound clients enjoy an extraordinarily high customer satisfaction.
QUALITY RESOURCE CUSTOMER CARE - BANKING ON SUCCESS
Long-term success of banks and financial institutions is driven by integrity, ingenuity and uncompromising service. Our management focuses on these basic principles of success by ensuring the highest level of service, access to information and customer satisfaction.
Helpdesk services available for your bank include:
- Customer Service
- Credit Analysis
- Dedicated Phone Line for explaining/selling offerings
- General Product/Company Information and Support
- Data Processing
- 24/7 Call Center
- Dedicated Service Answering With Your Business Name
- Customer Relationship Management (CRM)
- Customer Care
- Crisis Resolution
We integrate and apply components of a dedicated helpdesk and call center to provide the most cost-effective and efficient support. We have live experts working on a 24-hour, 7-day a week basis. Our telephone service is comprised of dedicated high-speed phone lines equipped with emergency back-up generators.