ESTABLISHING A CALL CENTER WAS NEVER EASIER...


CALL CENTER ESTABLISHMENT


Establishing a Call Center was never easier…
Quality Resource has been a part of the Call Center Industry for over 15 years now. We have established various call center facilities for the Telecom Sector of Pakistan. Establishing blended call center facilities with comprehensive preparation and reporting for each of the 3-Stage Process is our expertise. Now you can relax while we can provide you with a customized solution for your facility establishment – perfectly as per your business needs.

Our experts have helped establish the following Call Center facilities:
  • Twenty4Seven, F-6 Islamabad
  • BASe International, Rawalpindi Cantt
  • Precision Communications, F-8 Islamabad
  • Earth Factor Pvt Ltd, Industrial Area, Islamabad

Please email us or simply
call our representative at 630-362-2442.

 

OFFICE SETUP & AUTOMATION


An office set up is the first impact of your business. An office set up is not merely the layout color combination or a system design alone. With our team of experts, you will enjoy a set up that is professionally impressive, cost effective and with optimum utility of your available office area. We provide you with a customized solution for the automation of your office. We will assist you with a customized software / CRM for all your business needs & its smoother operations, right from day one.

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TRAINING & DEVELOPMENT


Training is an ongoing process… To us, it is our Key Success Factor!
Quality Resource is a learning-oriented company that believes in the “Enhanced Skills” for employees. Our Management approach is to provide the right skills to the employees in order to get the best performance from our dialing floor. Each hired employee goes through a vigorous training process and is reevaluated at the end of the training program for our newbies. This training program includes on-job training that gets our employees hands-on experience, before they join the dialing floor.
Our Training Department includes few of the best trainers in country, who have worked with many known companies like British Council, Touchstone Communications, Al Ghurair Giga & more. Our Trainers are highly skilled @ offering sessions focusing:
Customer Services
Effective Communication
Customer Relationship Building
Sales Skills
Call Center Training
Product Knowledge
Quality Resource offers customized corporate training packages for other companies. With some of the biggest conglomerates like Zong, UFone Pakistan, Telenor Pakistan on board, Quality Resource – Training sessions have made significant difference in the performance of other organizations. We offer a Test & Taste trial period for our esteemed new clients to know why we Stand Out from the rest. Please email us or simply call our representative at 630-362-2442.

WHY OUTSOURCE?


When outsourced to the right professionals, outsourcing can act as a catalyst to your company’s growth, operations outcome & cost reduction. With these, there are numerous other advantages of outsourcing that are more important than money alone. Here are the top few advantages:
Focus On Core Functions
A business expansion can start consuming resources at a high expense of core activities that have made your company – successful today. Outsourcing specific activities will allow refocusing on those business activities that are important to your organization.
Cost And Efficiency Savings
Back-office functions that are time consuming in nature, but the size of your company is preventing you from performing it at a constant cost, is an advantage of outsourcing. Example: A doctor’s clinic that wants to accept a variety of insurance plans. A part-time person cannot manage different providers. Consider to Outsource to a firm specializing in medical billing, like Quality Resource.
Reduced Overhead
Operating costs of performing a particular back-office function can be extremely high. Consider outsourcing those functions which can be moved & supervised smoothly. Example: Growth has resulted in an increased need for office space. Your current location is very expensive with no room to expand. Outsource some simple operations like Call Answering, Human Resource or Admin in order to reduce the need for office space.
Operational Control
Operations whose costs are running out of control must be considered for outsourcing. Functions that have evolved into uncontrolled & badly managed areas are motivators for an outsourcing decision. In addition, an outsourcing company can bring better management skills to your company than what would otherwise be available to you. Example: A Customer Service department with too many projects, fewer people and a budget that far exceeds their contribution. A contracted outsourcing agreement will force management to prioritize their requests and bring control back to that area.
Staffing Flexibility
Outsourcing will allow operations that have seasonal or short term demand to bring in additional resources when you need them and release them when you’re done. Example: An accounting department that is short-handed during tax seasonal auditing. Outsourcing these functions can provide the additional resources for a fixed period of time at consistent reasonable costs.
Continuity & Risk Management
Periods of high employee turnover add uncertainty to business operations. Outsourcing provides a level of continuity to the company while eliminating the risk of substandard operations coming into the company. Example: The human resource manager is on an extended medical leave and the two administrative assistants leave for new jobs in a very short period of time. Outsourcing human resource function would reduce risk & allow the company to operate smoothly.
Develop Internal Staff
A large project needs to be undertaken that requires skills that your staff does not possess. On-site outsourcing of the project will bring people with the skills you need into your company. Your people can work alongside of them to acquire the new skill set. Example: A company needs to embark on a replacement/upgrade project on a variety of custom built software. Your engineers do not have the skills required to design new and upgraded software. Outsourcing this project and requiring the outsourced engineers to work on-site will allow your engineers to acquire a new skill set.