REDUCE YOUR OPERATIONS COST NOW - OUTSOURCE WISELY
TRACKING COMPANIES & VMS
Importance of Security has increased manifold in the perception of the customers across the world. May it be a person’s Vehicle, a house or their visit to a restaurant, customers now feel secure with the presence of security devices all around them. Unlike the 90’s, customers mostly have security cameras around their houses & for their vehicles; they (customers) fully rely on tracking companies and their customer service helpline.
Quality Resource – Contact Center offers a comprehensive solution for Customer Helpline Support of the tracking companies with its team of experts, who have already been working with us on projects of renowned tracking companies. Our team has been performing on campaigns with challenging KPIs and service levels. We assure the presence of traditional customer service traits in our approach and focus on customer satisfaction on each live contact, acting as a valuable Strategic Partner for our collaborating companies.
- Customer Call Answering Service
- Customer Chat Support
- Product Troubleshooting
- Complaint Lodging & Priority Ticket Generation
- Real time monitoring
- Customer Call Notifications / Intimation
- Product Information
- Appointment Setting for Installation / replacement.
- IVR Designing (for tracking companies)
- Input for developing CRM for VMS customers
- Control Room Operations
PROFESSIONAL ORDER-TAKING FOR CAB SERVICES
When it comes to handling an order taking call for a taxi company, answering quickly and efficiently is a must for any operator. Quality Resource has been providing order taking services to well-known Cab companies since 2008 at cost-effective rates.
Enhance your call answering ability with our team of professional order taking resources. Reduce the burden of managing a big staff of call taker / dispatchers by seamlessly redirecting your calls to our customer service specialists. Quality Resource believes in quality services so you can receive a daily overview of the customer service activities with upcoming reservations. Our Quality Order Taking Services help your Cab company achieve lower operational costs while it increases your business revenue.
Let us recruit and manage your team of Operators who will give you:
DISPATCH SERVICES FOR CAB
When it comes to handling orders with a short span of time - call answering & coordination can be a tricky job. A quickly answered call and efficiency is a must for any dispatch services. Quality Resource has been providing professional Dispatch services to Cab Industry of united States since 2008 at cost-effective rates.
Enhance your call answering ability of your staff with our team of professional dispatchers. Reduce the burden of managing a staff of dispatchers by seamlessly redirecting your calls to our professional dispatch team.
Let us recruit and manage your team of Dispatchers! Where, in the case of an unexpectedly high call volume, we make sure every single call is answered quickly, with the “same” Attention & Smile. We will handle all your reservation & dispatch Call in a professionally while you monitor our operations. We keep dispatcher accountable all the time by recording each call, which is evaluated by a team of Quality experts.
Our Quality Dispatch services solutions help your company achieve operational efficiency without compromising on Quality, yet increasing your business revenue consistently.
DISPATCH SERVICES FOR LIMOUSINE
Your customers deserve not just the best customer services – but an exceptional one. We serve your customer with the best of the customer serviecs that will not only exceed expectations but set new standards for your company’s professionals.
With a dedicated and professional team of customer service experts, we confidently agree on challenging KPIs, where others refuse to take part.
Outsourcing to Quality Resource - Contact Center
We know that the key to a service business is high level of customer satisfaction that leads to repeated business and further business referrals. The outsourcing business is no different and has some unique challenges. Talking about customer satisfaction, our approach is to assure the presence of these four key traits in our team – to stay atop: